What does this template look like?
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When should you use it?
Use it as the pattern for a support script: one check, two actions, and a note. The algorithm template is a search loop, not a troubleshooting script.
Troubleshooting flowchart guide · Algorithm flowchart template
What does each step mean?
- Symptom reported is the trigger. Look at the device keeps the first check physical.
- Power present? reseats a cable or plugs the device in.
- Write what you tried is shared, so the next person does not repeat it.
- Done ends this pass. Add another diamond if the device is still failing after the cable.