What does this template look like?
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When should you use it?
Use this one for the desk that handles the parcel. Use the swimlane when the question is which team acts.
What does each step mean?
- Return started is the request. Send a label is the step that makes the parcel possible.
- Parcel in hand? splits inspection from waiting.
- Tell the customer is shared, because silence is the usual failure of a return.
- Case closed ends the chart. Add the refund amount on the Yes path if finance is a separate step.