What does this template look like?
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When should you use it?
Use it in a review of one defect. Put causes in the group that can actually change them.
What does each step mean?
- Late shipment is the effect. Keep one effect per chart.
- Short staff is the people cause. No cutoff time is the process cause.
- Scanner down is the tool. Box shortage is the material.
- Replace any group that does not apply. Add a cause under a group by placing another rectangle and connecting it.